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Volume 7 · Issue 2 · February 2002

Table of Contents
 
ARTICLES

ISO/TS 16949:2002 DUE IN MARCH; ALLOWS MORE DISCRETION - * FULL TEXT *

HOW CLOSE TO SIX SIGMA ARE YOU?

ISO 19011 ELEVATED TO FDIS; US LIKELY TO APPROVE

DUNBECK INTERVIEW: IMPLEMENT THE STANDARDS AGGRESSIVELY TO GET RESULTS

STEPPING UP TO ISO 9004:2000–FOCUS ON RESOURCE MANAGEMENT (PEOPLE)

CHINA LOOKS UP WHEN IT COMES TO AERONAUTICS AND QUALITY

UPGRADING: GO FROM CONFORMITY TO CUSTOMER SATISFACTION

INFORMATION OR DATA SYSTEMS: THE ROLE OF IT IN CONTINUAL IMPROVEMENT

REGISTRAR Q&A: THE ISO 9001:2000 TRANSITION–CUSTOMER SATISFACTION MEASURABLES

BSI BUYS KPMG REGISTRATION UNIT IN LARGEST REGISTRAR ACQUISITION

ASQ PRESIDENT SAYS QUALITY MUST PERMEATE SOCIETY

DEPARTMENTS

OVERVIEW

The publishers of THE INFORMED OUTLOOK provide Executive Summaries of articles at the beginning of each issue so readers can decide up front which are of greatest interest. This is just one of the ways we help readers better use their time (also included are Key Points for most articles and plenty of charts and tables). The Executive Summaries for this month are reprinted below to give you an idea of the topics included in a typical issue and the importance of topics discussed to your company.