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Volume 7 · Issue 12 · December 2002


Page 38

The ISO 9001:2000 PSI IDEAS Q&A—Management Commitment

The PSI IDEAS Q&A process is aimed at providing a variety of perspectives on requirements of ISO 9001:2000 and the challenges they present to users. The seventh question is: The roles and responsibilities of top management are more clearly spelled out in ISO 9001:2000. However, in practical terms, what is meant by demonstrating management commitment? What is involved in conducting an effective Management Review? Besides ensuring that management is conducting Management Review, how will a registrar auditor evaluate the QMS for evidence of management commitment and effective management review?