Volume 7 · Issue 12 · December 2002
Stepping Up to ISO 9004:2000Focus on Continual Improvement
Russ Westcott writes that, while top management may appreciate
that the organization cannot remain static and unchanging
if it is to survive, many management team members still ignore
the benefits possible through continual improvement processes.
In the twelfth entry in a series on stepping up to ISO 9004:2000
to go beyond a baseline QMS, Westcott focuses on Clause 8.5,
Improvement, and explores topics Top Management should not
ignore, including strategic objectives, preventive and corrective
action, reducing costs and preventing losses, lean thinking,
team approaches and improving the organizational structure.