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Volume 7 · Issue 12 · December 2002

Contents

Page 24…

Stepping Up to ISO 9004:2000—Focus on Continual Improvement

Russ Westcott writes that, while top management may appreciate that the organization cannot remain static and unchanging if it is to survive, many management team members still ignore the benefits possible through continual improvement processes. In the twelfth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline QMS, Westcott focuses on Clause 8.5, Improvement, and explores topics Top Management should not ignore, including strategic objectives, preventive and corrective action, reducing costs and preventing losses, lean thinking, team approaches and improving the organizational structure.