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Volume 7 · Issue 12 · December 2002


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Improving QMS Learning Curve for Educational Organizations

Fausto Estevez Ramirez and F. Craig Johnson write that, by conforming with ISO 9001:2000, educational organizations can enable teachers to take ownership of learning processes, enable administrators to establish process goals and enable supporting staff to maintain and share best practices. Estevez Ramirez and Johnson provide details of the effort that has led to IWA-2, which provides guidance on the application of ISO 9001:2000 in education. They discuss why additional guidelines are needed for education, the key challenges of ISO 9001:2000 for educational organizations and how IWA-2 will address them and whether the present use of ISO 9001 in educational organizations suggests an effective QMS implementation approach and one that will result in more effective schools.