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Volume 7 · Issue 11 · November 2002

Contents

Page 15…

Make QMS Review Suitable and Effective for Management

Denise Robitaille writes that most top management goes through the motions but doesn’t really understand the full purpose and potential of Management Review. Yet, while people in authority routinely look at data that tells them what is working well and where the real problems are that require full attention, it does not occur to them that this is exactly the kind of information that makes up the substance of effective Management Review or should. Robitaille explores what you can do to move QMS Management Review from a passive to proactive process that will be the cornerstone for your organization’s strategic planning.