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Volume 7 · Issue 10 · October 2002

Contents

Page 3…

Continual Improvement Is Key to Money in the Bank

John Broomfield and Jonathan Davis write that the real point of a QMS built to conform with the requirements of ISO 9001:2000 is to pursue best-in-class business management where the system of itself saves you more money than it costs and actually makes potential customers take notice. Broomfield and Davis explore Steps 15 (arrange for an ISO 9001:2000 registration audit, if needed, from an accredited, fully independent registrar respected by your customers) and 16 (measure, analyze and continually improve your updated system using Six Sigma, lean and other techniques) in Broomfield’s 16-step plan for making an effective transition to ISO 9001:2000.