Volume 7 · Issue 1 · January 2002
Quality as a "Thing" Begs Elimination of
Quality as an Organizational "Word"
Norman G. Siefert writes that routine quality is not yet
a way of life, because quality is still identified as and
considered a "thing". Siefert shares his thoughts
on how you should think about the concept of Quality
to make it a way of life instead of a function that is someone