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Volume 7 · Issue 1 · January 2002


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FAA Case Study: Implementing ISO 9001:2000 in a Governmental Organization

In November 2001, the FAA’s AFS 40 group began a journey to ISO 9001:2000 registration. Paul Kunder, who provided hands-on assistance to AFS 40, writes that this decision is unusual because not only is it an organizational unit of the US Government and an internal auditing operation, but it is believed to be the first aviation flight safety regulatory agency worldwide to become registered to any ISO 9000 standard. Kunder provides his insights on AFS 40’s QMS implementation and registration effort, examining its methodology and benefits.