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Volume 6 · Issue 9 · September 2001


Page 27…

Dealing With ISO 9001:2000’s Open-Ended Requirements

J.P. Russell writes that the use of some open-ended (descriptive) requirements in ISO 9001:2000 has caused auditors and organizations to be more cognizant of the need for alternate methods of implementing QMS processes and verifying their conformance to requirements. Russell examines four types of open-ended requirements and discusses the distinction between closed- and open-ended requirements and what audit techniques may be used to verify conformance.