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Volume 6 · Issue 6 · June 2001


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Developments and Demands of 21st Century Quality

Armand V. Feigenbaum writes that some companies are facing this period of enormous economic fluctuation in a position of great strength due to customer loyalty and quality leadership, which come from the strength of the quality movement. He discusses four developments that will affect quality results and five of the most important demands–and opportunities–for quality growth in an era of cutting-edge technology. He also presents the 10 fingerprints that define "Total Quality 2000" in action terms that capture the four developments and five demands that affect quality today.