Volume 6 · Issue 5 · May 2001
Contents
Page 23...
Stepping Up to ISO 9004:2000: Setting the Strategic
Direction
ISO 9004:2000 is an excellent guide to assist your organization
in considering all the possible elements your QMS could contain
as well as determining which ones are suitable for your processes
and corporate culture. Russell T. Westcott of R.T. Westcott
and Associates clarifies the readers understanding of what
ISO 9004 contains and how it can be used in order to enhance
the value it can provide.
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