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Volume 6 · Issue 5 · May 2001


Page 23...

Stepping Up to ISO 9004:2000: Setting the Strategic Direction

ISO 9004:2000 is an excellent guide to assist your organization in considering all the possible elements your QMS could contain as well as determining which ones are suitable for your processes and corporate culture. Russell T. Westcott of R.T. Westcott and Associates clarifies the readers understanding of what ISO 9004 contains and how it can be used in order to enhance the value it can provide.