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Volume 6 · Issue 4 · April 2001


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Know the QMS Requirements and General Documentation

In excerpts from their recently published book, ISO 9001:2000 Explained, Charles A. Cianfrani, Joseph J. Tsiakals and John E. (Jack) West thoroughly explore what Section 4, Quality Management System, of ISO 9001:2000 requires, particularly in terms of documentation, and what the questions and items are that should be addressed during a typical audit of your QMS.