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Volume 6 · Issue 4 · April 2001

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Page 23...

A Registrar Q&A: The ISO 9001:2000 Transition

THE OUTLOOK is challenging leading registrars to answer a series of questions on the transition. Five registrars and Randy Dougherty of RAB provide answers to the second question: Clause 5.2 requires top management to ensure customer requirements are identified and met "with the aim of enhancing customer satisfaction". What methods and types of evidence will registrar auditors look for to verify that management is addressing customer needs as perceived in ISO 9001:2000.