Volume 6 · Issue 12 · December
The Improvement Corner: Continual Improvement
Strategy and Tactics
Stewart Anderson writes that, despite the widespread use
of ISO 9001/2/3:1994 and the advent of ISO 9001:2000, there
is a sense that there has not been improvement in "quality"
or at least not enough improvement. He examines Demings
"Seven Deadly Diseases" and proposes that the true
value of Demings work is not that he elaborated why
companies fail to improve, but rather that he offered a theory
of management showing how improvement can be obtained.
Anderson proposes that, in addressing how you bring about
improvement within an organization by following Demings
principles, you need to move from strategy to tactics, from
the principles to their application.