Volume 6 · Issue 12 · December 2001

Contents

Page 7…

The Improvement Corner: Continual Improvement…Coupling Strategy and Tactics

Stewart Anderson writes that, despite the widespread use of ISO 9001/2/3:1994 and the advent of ISO 9001:2000, there is a sense that there has not been improvement in "quality" or at least not enough improvement. He examines Deming’s "Seven Deadly Diseases" and proposes that the true value of Deming’s work is not that he elaborated why companies fail to improve, but rather that he offered a theory of management showing how improvement can be obtained. Anderson proposes that, in addressing how you bring about improvement within an organization by following Deming’s principles, you need to move from strategy to tactics, from the principles to their application.