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Volume 6 · Issue 12 · December 2001


Page 11…

Stepping Up to ISO 9004:2000: Focus on Objectives

What is the most critical action your organization must take to achieve continual improvement of its QMS’s effectiveness? Russell T. Westcott writes that, among organizations that have used ISO 9004:2000 to pursue continual improvement, the answer is simple but not necessarily easy to do: Focus on setting, implementing and following-up on quality/performance objectives. In the fifth entry in a series on stepping up to ISO 9004:2000 to go beyond a baseline ISO 9001:2000 QMS and pursue TQM, Westcott discusses how to deploy strategic objectives throughout the organization using quality and performance objectives, the value of using action plans to achieve most objectives and the importance of evaluating continual improvement effectiveness.