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Volume 6 · Issue 1 · January 2001

Contents

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Case Study: Lucent–TL 9000 Registration by Lucent Focuses on Flagship Project

Lucent Technologies’ 5ESS®-2000 Switch Project, a TL 9000 Pilot Program registration recipient, represents a very large software development organization at 7 locations in 5 countries on 3 continents. The 5ESS Project’s TL 9000 registration was built upon its existing ISO 9001:1994 and CSQP registrations, although the scope of the registration is defined as the design of hardware and software for circuit switches, including CTIP and associated technical support. Art Morrical of Lucent Technologies provides an in-depth look at the TL 9000 registration effort involving the 5ESS Project.