Quality Management Journal, July 2012
By Julio C. Vicencio–Ortiz, Tecnologico de Monterrey Campus Saltillo and William J. Kolarik, Oklahoma State University
Management initiatives such as Six Sigma, total quality management, and lean manufacturing have the objective of increasing quality productivity in the processes of the organization through improvement projects not only in the target process but also in interrelated processes. This research focuses on investigating how organizations identify and assess the impacts produced by the improvement project. This qualitative research project used a cross-case study methodology that involved the realization of on-site interviews as the main instrument to collect empirical evidence from managers and other personnel in three companies with practical experience in leading improvement projects.
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