Grace provides services in organizational and process
improvement, leadership, quality, customer service and
teamwork. She designs and implements effective systems for
business and management success. She is co-author of The
Quality Improvement Handbook, The Executive Guide to
Improvement and Change, Executive Focus: Your Life and Career,
and The Public Health Quality Improvement Handbook.
Grace holds a Masters in Business Administration from Georgia
State University and a Bachelor’s in Archaeology and
Anthropology from Brigham Young University. She is an American
Society for Quality (ASQ) Certified Manager of
Quality/Organizational Excellence, Certified Quality
Improvement Associate, and Certified Quality Auditor. Grace is
a Certified Lean Six Sigma Master Black Belt, and Manager of
Process Improvement.
During her 20 years with IBM, Grace held a series of positions
in technical design, services, management and process
improvement. She helped design and deliver IBM's Executive
Quality training in the late 1980s. Grace retired from IBM in
1993 as head of Corporate Technical Education. She served as a
private consultant in organizational design, instructional
development and process improvement in the New York
metropolitan area.
Grace served with Trident Technical College in Charleston, SC
for 10 years as department head for Business, curriculum owner
and instructor for Trident’s Quality and Corporate
Management programs and as a Dean for management and
performance consulting to private industry. Grace is a member
of ASTD, ISPI and ASQ. She is an ASQ Fellow and Past Vice
President within the ASQ Office of the President.
