Exclusive Content & Downloads from ASQ

Empirical Study of QS-9000 Using Principal Components Analysis and Robust Regression

Summary: [This abstract is based on the author's abstract.] The impact of organizational variables on operational and business performance measurements of automotive suppliers completing QS-9000 is studied. A literature review covers quality management systems, ISO 9000 studies, and organizational variables that impact quality initiatives, and that formed the basis for the development of a mail questionnaire sent to 1000 individual locations. Results from 153 respondents indicate that companies use a high-level perspective to predict operational and business performance based on selected organizational variables. Management supports the QS-9000 change effort through the use of team-based problem-solving methodologies.

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Teams
  • Keywords: Case study,Automotive,Automobile industry,Principal components,Business results,Robust design,Regression analysis,Quality Improvement Team (QIT),QS 9000
  • Author: Johnson, Dana M.
  • Journal: Quality Management Journal