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Creating a quality driven culture... Breaking through the culture wall

Summary: Parallel and integrated structures
The GAO Study: what have the successful TQM firms experienced and done?
Requisite changes to implement a quality culture
Lessons from the Malcolm Baldrige National Quality Award winners
Japanese and US company experience compared
Average improvement rates of successful TQM companies statistics
Tools and techniques
Common elements of cultural change
Leading cultural change
TQM leadership checklist
CEO involvement
Measuring and monitoring the quality culture(QCI quality culture index)
QCI dimensions and items

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  • Author: Sirota, David; Usilaner, Brian; Weber, Michelle S.
  • Journal: Journal for Quality and Participation