ASQ

Exclusive Content & Downloads from ASQ

Management System Design for Sustainable Excellence: Framework, Practices, and Considerations

Summary: The author presents a framework and approach for management system design. It builds on Baldrige-based performance excellence concepts, integrating aspects of systems theory, design thinking, appreciative inquiry, and sustainability to create sustainable value for economic, environmental, and social stakeholders. Action research methods and case studies have been used to refine this approach. This article presents new insights on the approach and presents examples to illustrate key concepts in management system design.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Baldrige Program
  • Keywords: Collaboration, Design, Environment, Management, Malcolm Baldrige National Quality Award (MBNQA), Stakeholders, Sustainability, Systems, Systems thinking, Criteria for performance excellence, Positive deviance
  • Author: Latham, John R.
  • Journal: Quality Management Journal