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Magic Rulers Webcast

Summary: In this webcast from ASQ author and conference speaker, Fabrice Bouchereau, you’ll learn:

  • What is a measure?
  • What is a metric?
  • Steps to develop performance metrics
  • Pitfalls associated with metrics
  • Key business objectives and Performance Indicators
  • From concept to practice: The 4A model
This webcast is also available in MP4 format for online viewing or downloading.

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