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Methods and Tools of Modern QFD Webcast

Summary: Glenn Mazur, executive director of the QFD Institute, walks through an introduction to modern quality function deployment methods and tools. This webcast covers:

  • What QFD is
  • What problem QFD solves
  • How modern organizations apply QFD
  • The modern QFD flow chart
  • Analyzing voice of the customer (VOC)
  • The Gemba visit table
  • House of quality
Click here to download the slides to this webcast presentation.

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