For Immediate Release
Milwaukee, Wis., Oct. 6, 2015 — Within the next five years, customer experience will overtake product features and safety as the primary driver of customer loyalty, according to Curt Hill, vice president of customer and partner assurance for Cisco Systems Inc., who is speaking at the ASQ International Conference on Quality Standards.
Attendees of the International Conference on Quality Standards — held Nov. 9 – 10 at The Weston Indianapolis Hotel, in Indianapolis — will learn the business case for standards certification, and discover the value business, government, the environment, and society at large can gain from standards deployment.
As an ANSI-accredited standards developer, ASQ plays an important role in providing the U.S. voice on international standards and assisting in developing and maintaining standards on quality, environment, dependability, statistics and social responsibility.
In addition to Hill, Paul Palmes, president and principal consultant for Business Systems Architects Inc., is scheduled to speak. Palmes is chair of the international committee responsible for the recent revision of ISO 9000, which provides the fundamental concepts, principles and vocabulary for quality management systems.
The conference theme, "Enhancing Customer Experience Through Standards Implementation," will focus on standards’ guidance and requirements of quality management systems, and how they support customer satisfaction and experience.
The focus area of the conference include:
For more information about the ASQ International Conference on Quality Standards, visit asq.org/conferences/quality-standards/2015/index.html.
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wisconsin, with national service centers in China, India, Mexico and a regional service center in the United Arab Emirates. Learn more about ASQ’s members, mission, technologies and training at asq.org.