New book exemplifies substantial business results through continuous permanent improvement

New Book Exemplifies Substantial Business Results Through Continuous Permanent Improvement

Successes, mistakes highlighted to benefit business leaders in all sectors

For Immediate Release

MILWAUKEE, Wis., July 2, 2014 —In his new book “Continuous Permanent Improvement,” Arun Hariharan shares lessons learned from success and mistakes that can be applied to all industries and relevant to all levels of an organization.

The book, published by ASQ Quality Press, shares the experiences and results of organizations that have derived substantial and sustained business results by focusing on continuous permanent improvement. Its aim is to strengthen the belief of the reader in the strategic importance of continuous permanent improvement.

The book focuses on quality strategy and is written in a nontechnical language that appeals to a wider strategic and business audience.

“The experiences and lessons shared in this book are relevant to CEOs, business leaders, senior executives and more,” said author Arun Hariharan. “The stories shared in ‘Continuous Permanent Improvement’ are based on experience implementing existing methods in business processes, systematic thinking, customer focus, quality and performance measurements.”

The forewords for “Continuous Permanent Improvement” were written by respected quality innovators Mikel J. Harry, Ph.D., and Dr. K.K. Nohria.

In addition to “Continuous Permanent Improvement,” ASQ Quality Press recently published “Process Improvement Simplified,” which offers a method to implement successful process improvement.

The book, authored by James B. King, Francis G. King, and Michael W. R. Davis, teaches readers how to:
  • Define customer requirements and identify the gaps in your process to meet these requirements
  • Create a cross-functional team that includes internal/external customers and suppliers of the process under study
  • Develop a plan to achieve the “future state”

An array of examples is presented where process improvement can be applied — from mundane processes for making breakfast to paving roads — to help the reader use the methods on their own. Case histories included in the book are from real-world examples encountered during the authors’ professional careers that depict the breakthrough successes of performance improvement.

Both books are now available from ASQ, the leading authority on quality in all fields, organizations and industries.

About ASQ

ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India, Mexico and a regional service center in the United Arab Emirates. Learn more about ASQ’s members, mission, technologies and training at


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