For Immediate Release
Milwaukee, Wis., May 29, 2013 — ASQ’s call center was recently named one of the top 100 in North America by BenchmarkPortal based on ASQ’s performance compared to industry peers.
The BenchmarkPortal Top 100 process is based entirely on statistical comparison of the world’s largest and most respected database of call center metrics. The contest objectively identifies call centers that are achieving superior results financially and qualitatively.
ASQ was named to the Top 100 in the small centers category for centers with five to 100 full-time representatives. ASQ has 14 customer service representatives.
ASQ is the leading authority on quality in all fields, organizations and industries, and has its world headquarters in Milwaukee. The organization has members in 150 countries, with offices in Mexico, China, India and Dubai.
“We are always working to exceed our customers’ expectations, maximizing the value they receive from ASQ,” said Brian LeHouillier, ASQ managing director. “Our customer service representatives do a great job of providing exceptional service to our members and customers worldwide.”
In 2012, 11 ASQ customer service representatives answered more than 102,000 incoming calls, responded to more than 30,000 emails and took part in nearly 14,000 online chats. An additional three customer service representatives placed 43,350 outbound calls.
Nearly 97 percent of all phone orders were placed within 48 hours, and ASQ’s customer care center had a 96 percent accuracy rate.
“The ASQ contact center is among the best in the industry,” said Bruce Belfiore, CEO, BenchmarkPortal. “The award was granted on the basis of objective, metrics-driven performance. We congratulate ASQ on its accomplishment.”
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India and Mexico. Learn more about ASQ’s members, mission, technologies and training at www.asq.org.