ASQ Webinar Series: Critical Healthcare Quality Topics

ASQ Webinar Series: Critical Healthcare Quality Topics

For Immediate Release

Baldrige Award Recipients Share Best Practices

Milwaukee, Wis., Sept. 20, 2012 — Patient safety, innovation, aligning physicians with organizational strategy and customer relationships are critical issues for hospitals. A free webinar series offered by ASQ — the world’s largest network of quality resources and experts — spotlights these topics through best practices of healthcare role models Henry Ford Health System (HFHS), Detroit, Mich.; Schneck Medical Center, Seymour, Ind.; and Southcentral Foundation, Anchorage, Alaska. All three organizations are recipients of a 2011 Malcolm Baldrige National Quality Award.

This series is delivered free of charge as part of ASQ’s commitment to share best practices among the community of quality professionals. Healthcare professionals can register for the first of the series, which is now available, at Content will be of particular interest to senior leaders, governing board members, practicing physicians, quality directors, clinicians and researchers, clinical and administrative leaders. The series includes:

Leveraging Innovation for Performance Excellence and Growth — Henry Ford Health System
From clinical services, research and technology innovation to their innovative facilities and unique services, presenters John Popovich, Jr., M.D., president and CEO, and Robert G. Riney, president and COO, from Henry Ford Health System will discuss how they leverage innovation for sustainable growth. Gain best practices from one of the decorated leaders in healthcare.

Eliminating Harm System-wide: The HFHS No-Harm Campaign — Henry Ford Health System
Learn how HFHS has achieved a 26 percent reduction in harm events and a 12 percent reduction in mortality over a three-year period through its No-Harm Campaign. William A. Conway, MD, SVP and chief quality officer, and Susan S. Hawkins, SVP-performance excellence, will review the following aspects of the HFHS approach to patient safety:

  • Scope, philosophy and goals
  • Identification of top causes and priority-setting
  • Measures of harm and the cost of harm, with results
  • "Typical" care redesign effort
  • Leadership and structure (vertical/horizontal)
  • Culture change: engaging physician partners, finance staff and front-line workforce

Aligning Physicians with Organizational Strategy and Goals — Schneck Medical Center
Engaging and aligning Schneck physicians into an effective partnership has been a critical factor in the organization’s high performance and progress toward its vision. Schneck CMO Douglass Towriss, M.D., will discuss and illustrate the approach he and other SMC leaders have used to engage and align physicians — an approach that may guide other healthcare leaders seeking better alignment of their organization and their physician workforce.

The Nuka System of Care: Customer-Owner and Relationship — Southcentral Foundation
A decision by the Alaskan native people to take responsibility for managing their own healthcare system led to a total system redesign. President and CEO Katherine Gottlieb and Medical Services Vice President Douglas Eby, M.D., will describe how relationship-building — with customer-owners and employees— offers the organization a strategic advantage. They will review:

  • The key to relationship-building with customer-owners and employees
  • Reorganizing and managing the workforce
  • Leadership practices and responsibilities
  • Performance measurement

"Healthcare professionals charged with driving performance excellence will find this series offers valuable insights on some of the key issues facing hospitals in today’s challenging environment," said Kate Goonan, M.D., CEO, Goonan Performance Strategies LLC. Goonan is moderator for this webinar series.

About ASQ
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India and Mexico. Learn more about ASQ’s members, mission, technologies and training at


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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.