For Immediate Release
Milwaukee, Wis., Aug. 28, 2012 — Through the use of quality improvement initiatives, the city of Milwaukee is improving services and increasing efficiencies city-wide.
From boosting the number of children immunized from 45 percent to 78 percent, to reducing the number of worker compensation claims from 3,097 to 2,225, quality tools are helping the city be a better steward of the community’s resources.
As part of its continued commitment to performance excellence, the city joined Milwaukee-based ASQ — the world’s leading authority on quality that provides the tools, concepts and methodologies that increase business performance. The city of Milwaukee is ASQ’s first municipal site member.
On Tuesday, Milwaukee Mayor Tom Barrett and ASQ CEO Paul Borawski acknowledged the membership at a City Hall event.
"I’m very proud of the work I have done to improve citizen service delivery and achieve operational efficiencies through quality measures," Barrett said. "In today’s economic climate, local government must find more ways to trim costs and manage cash-flow while continuing to provide excellent service. Partnering with ASQ represents an important phase in the city’s quality improvement journey."
Through its membership with ASQ, city employees will have access to quality improvement tools and training that will maximize productivity and performance to maintain high-quality services despite cost cutting and limited resources.
In addition, city staff will receive access to ASQ’s Knowledge Center, which consists of thousands of articles, case studies and best practices. Employees also will be able to participate in ASQ’s networking opportunities and certification programs.
"This new partnership demonstrates the key role that quality tools can play as municipalities look for inventive ways to meet strategic goals with limited resources," Borawski said. "Municipalities everywhere are looking for leadership and innovative ways to meet the challenges of city management. Milwaukee’s example will point the way."
The city’s membership also involves the Milwaukee Common Council.
"Our city government will benefit from the tools, ideas, and expertise of ASQ as the Mayor and Common Council work together to tackle our tough budget challenges and deliver high-quality services," said Common Council President Willie Hines Jr.
The rollout of this partnership will be widespread throughout city of Milwaukee departments. Initial projects will focus on the budget and customer service.
The city of Milwaukee joins nearly 600 other ASQ organizational members throughout the world.
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India and Mexico. Learn more about ASQ’s members, mission, technologies and training at www.asq.org.