For Immediate Release
Milwaukee, Wis., Aug. 17, 2012— In this challenging economy, companies face a perilous high-wire act in balancing shrinking sales and employee morale with increasing customer demands for high quality and value. Keeping the front line strong requires the right tools and support, and that’s the aim of the 21st Service Quality Conference sponsored by ASQ. The conference will be held Monday, Oct. 15 – Tuesday, Oct. 16, 2012, at the Hyatt Regency in Baltimore, Md.
This year’s theme is Turning the Tide With Service Quality. The conference provides how-tos, step-by-step advice, success stories, and implementation guidance on major organizational changes. Keynotes include:
"In an increasingly competitive environment, quality customer service is the linchpin to increased loyalty and profitability," said Lori Dellinger, chair of ASQ’s Service Quality Division. "Service professionals attending this conference will take away the tools they need to transform the customer experience in their own organizations."
Participants can take part in half-day and day-long pre- and post-conference tutorials as well as 20 high-impact sessions in the following focus areas: increasing organizational focus on service quality, case studies in service quality improvement, making government service great and hot topics in service quality.
ASQ attendees will also have the opportunity to take up to four certification exams during the Service Quality Conference including certified manager of quality/organizational excellence, certified quality auditor, certified quality process analyst and certified software quality engineer.
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations, and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India and Mexico. Learn more about ASQ’s members, mission, technologies, and training at www.asq.org.