Understanding Quality Improvement: First Steps

The First Quality Case Studies to Read

We’ve looked through our collection of case studies and selected a couple of straightforward examples to get you started. Each case study is provided in PDF format.

(Note: You may need to submit an email address and choose a password to access them. Don’t worry, ASQ values your privacy.)

  • Nevada School District Saves Millions Through Process Management
    (PDF, 53 KB)
    A great introduction to the ISO 9001 standard! The Clark County School District in Nevada, the largest U.S. school district to be ISO 9001:2000 certified, has accommodated a rapidly expanding student population while achieving $174 million in cost avoidance and cost savings over 10 years. May 2006.

  • Six Sigma Saves Nearly $1 Billion, Key Customers, and a Company
    (PDF, 157 KB)
    Here’s a straightforward example of Six Sigma in action. Since launching its all-encompassing Six Sigma program in 2000, Cummins Inc. has saved nearly $1 billion through the completion of nearly 5,000 improvement projects.

  • Using Cost of Quality to Improve Business Results
    (PDF, 260 KB)
    Since centering improvement efforts on “the cost of quality,” as it’s known in quality circles, CRC Industries has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars. April 2006.

  • The Honeywell Experience
    (PDF, 60 KB)
    Here’s an example with the corporate executive in mind: In 2002, Honeywell International Inc. had $1.2 billion in productivity improvement gains, a sizable portion of which came from its Six Sigma Plus initiative. February 2003.

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