Current ASQ Quality Press Collection
The Quality Toolbox, Second Edition
Nancy R. Tague
The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics.
The Certified Six Sigma Black Belt Handbook, Second Edition
T.M. Kubiak and Donald W. Benbow
This second edition has been updated and revised to reflect the most recent Six Sigma techniques, and to match the ASQ Certified Six Sigma Black Belt Body of Knowledge (BOK).
While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification examination, a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book.
Communication: The Key to Effective Leadership
Judith Ann Pauley and Joseph F. Pauley
Using the concepts explained in this book, one CEO grew his company from $85 million to $100 million. A Vice President added $10 million to his bottom line in one year. A CEO who is a turnaround specialist successfully led two restaurant chains from near bankruptcy to sustained profitability. Other leaders have used these concepts successfully in improving team cohesiveness and productivity, in negotiating, in dealing with boards of directors, in fundraising, in education to raise the academic achievement of their students, and in many other ways. These and many other stories are used in this book to explain the concepts and connect theory to practice in ways that enable the busy leader to understand how to apply them in their daily lives.
Lean ISO 9001: Adding Spark to your ISO 9001 QMS and Sustainability to your Lean Efforts
Mike Micklewright
ISO 9001 consists of good business practices and processes that have evolved over many years; lean is about getting rid of the waste in each company’s interpretation and implementation of those and other processes, making them more effective and efficient with the objective of reducing lead time. Thus, it makes perfect sense to combine these two complementary forces into Lean ISO 9001.
ISO 9001:2008 for Small and Medium-Sized Businesses, Second Edition
Denise E. Robitaille
Robitaille - vice-chair of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards - takes readers into a seldom-discussed but needed area of the ISO 9001 standard: applying it to small and medium-sized businesses.
Profitability with No Boundaries: Optimizing TOC and Lean-Six Sigma
Reza (Russ) M. Pirasteh and Robert E. Fox
Authors Pirasteh and Fox know what causes various improvement approaches to fail, and in response provide a new model that combines theory of constraints (TOC), lean, and Six Sigma into a unique program called TLS. This scientifically proven methodology improves results dramatically.
Quality Improvement Made Simple...and Fast!
Matthew J. Maio
Most of us work in small and mid-sized businesses, nonprofit organizations, and small government organizations. It goes without saying that we each want to deliver the best to our clients and customers. We carry with us a strong belief in the value of what we could be offering, if we just had the money...the time...the right people. Meanwhile, the daily job of just getting things done overwhelms our drive to do things better. This book is focused on you. The money, time, and people probably won't change significantly soon- but the power of using simple principles and practices to improve customer care, reduce waste, and ultimately strengthen your bottom line are timeless. This book is designed to help ordinary people make extraordinary contributions to their organizations. Don't wait another day- jump in and get started!
A Journey to Quality Leadership - Quality3
Lee Mundy
Quality is a journey. A series of many events that when added together culminate in a culture that has the ability to attain and sustain levels of performance that make your customer enthusiastic about your product, your employees passionate about their jobs, and your shareholders excited about the return on their investment.
Office Kaizen 2: Harnessing Leadership, Organizations, People, and Tools for Office Excellence
William Lareau
Expanding upon what Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage presented, this book continues to forego dependence upon good fortune and completes the picture of what’s required for a comprehensive, sustainable Office Kaizen implementation. The purpose is to provide predictable, defined structures and methods to replace circumstance and luck in the pursuit of excellence.
Complex Service Delivery Processes: Strategy to Operations, Second Edition
Jean Harvey
A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for a customer. It is processes that create value.
The book focuses on complex services, that is, services sought because of a lack of knowledge or skills. Complex services fall into three categories: professional services, semi-professional services, and technical services. This book is also concerned with the many organizations, such as hospitals and banks, that provide services requiring a mixture of professional and other services to produce the results that customers or clients want.
Lean Acres: A Tale of Strategic Innovation and Improvement in a Farm-iliar Setting
Jim Bowie
Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place, at a different time, or in a different manner altogether. And this is only for the individual. When we talk about organizational change the difficulty increases exponentially with each individual that is added to the equation. Regardless of organizational improvement methodology (Lean, Six Sigma, ISO, Balanced Scorecard) as programs they are difficult to implement; as disciplines they are difficult to understand.
Sustainable Business and Industry: Designing and Operating for Social and Environmental Responsibility
Joseph Jacobsen
This book is an introduction to developing and implementing a successful program in the domain of sustainability and social responsibility. The reader is exposed to financially, environmentally, and socially responsible objectives that are supported by strategies and achieved by clear tactics that have measurable outcomes.
The Customer Advocate and The Customer Saboteur: Linking Social Word-of-Mouth, Brand Impression, and Stakeholder Behavior
Michael W. Lowenstein
Over the past decade, the concept, and effective execution, of off-line and online social (and business-related) informal peer-to-peer communication has become extremely important to marketers as, increasingly, business-to-consumer (B2C) and business-to-business (B2B) customers have shown distrust, disinterest, and disdain for most supplier messages conveyed through traditional media.
ISO 26000 in Practice: A User Guide
Michelle S. Bernhart and Francis J. “Sonny” Maher
ISO 26000 is a voluntary guidance standard that attempts what no other global standard on social responsibility has: to consolidate in one place the fundamental expectations of organizations regarding their responsibilities to society. Because the standard was developed by a global, multi-stakeholder group—representing more than 90 countries—the standard addresses the wide landscape of social responsibility and provides valuable context for implementation in all types of organizations.
Insights to Performance Excellence 2011-2012: Understanding the Integrated Management System and Baldrige
Mark L. Blazey
This book helps performance excellence examiners and organization-improvement practitioners to understand the 2011–2012 Baldrige Criteria and the linkages and relationships among the Items.
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