Baldrige Self-Assessment: Practical Tips for Increasing the Value Add from the Process

World Conference on Quality and Improvement vol. 60 - May 2006

Abstract: [This abstract is based on the author's abstract.]Many organizations begin their Baldrige or State Quality Award efforts by using the Criteria for Performance Excellence to perform an internal self-assessment. However, these efforts often stall after the self-assessment process is complete. The typical self-assessment process described points out the problems encountered when organizations struggle with the results. Methods are suggested to improve the value add of the self-assessment process through a combination of anticipation and integration.

Keywords: Malcolm Baldrige National Quality Award (MBNQA) - Quality awards - Self assessment - Value-added

Access this article
Other ways to access this article
You will need Adobe Reader to view this PDF document. Download the free Reader from Adobe
Article
Rating

(0) Member Reviews

Featured advertisers





ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.