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Total Quality Management Implementation and Systems

Note: Total quality management as a term has fallen out of favor as standards for quality management have been developed. Please see our series of pages on Quality Management Systems for more information.

Get results and see quality management benefits within an organization. The Certified Manager of Quality/Organizational Excellence Handbook identifies the following total quality management advantages and disadvantages:

Total Quality Management Benefits

  • Strengthened competitive position
  • Adaptability to changing or emerging market conditions and to environmental and other government regulations
  • Higher productivity
  • Enhanced market image
  • Elimination of defects and waste
  • Reduced costs and better cost management
  • Higher profitability
  • Improved customer focus and satisfaction
  • Increased customer loyalty and retention
  • Increased job security
  • Improved employee morale
  • Enhanced shareholder and stakeholder value
  • Improved and innovative processes

Total Quality Management Disadvantages

  • Can be difficult to implement

The benefits of total quality management are endless, helping your organization get results. ASQ has collected a series of total quality management case studies to illustrate the impact a TQM system can have on your organization.

Total Quality Management Case Studies:

Business School Improves Learning, Research, and Placement Measures With TQM

A cross-functional team at RIMS, a graduate business school in India, used TQM principles to improve measures of learning, faculty research, and graduate placement. The team earned the "Award of Distinction" in the 2010 Education Team Excellence Award process.
Download the case study

Good Vibrations

The Santa Cruz Guitar Co. practiced quality management and Deming’s 14 points—before they were aware of the principles. Individuals are empowered to make their own quality decisions, timely responses to questions lead to customer satisfaction, and workers are actively encouraged to enhance their skills.
Read the case study (members only)

Print Perfect

Branch-Smith Printing reached its goal of receiving the Malcolm Baldrige National Quality Award, thanks in part to its robust quality information database. The company doubled its sales in four years.
Download the case study (PDF, open access)

TQM and the Government—The Importance of Leadership and Personal Transformation

Read about three applications of total quality management in the government sector—at the Oregon Judicial Department, in Florida’s Fourth District Court of Appeals, and at the Texas Department of Mental Health and Retardation—that demonstrate the importance of leadership and a unified organizational vision.
Download the case study (PDF, members only)

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