What Is Social Responsibility in Business?

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“There is no conflict between profit and social responsibility.”

- Peter Drucker, Wall Street Journal, 1975

Social responsibility in business or corporate social responsibility (CSR) pertains to people and organizations behaving and conducting business ethically and with sensitivity towards social, cultural, economic, and environmental issues. Striving for social responsibility helps individuals, organizations, and governments have a positive impact on development, business, and society.

Note: The standard for social responsibility published by the International Organization for Standardization (ISO) is ISO 26000. Learn more about this guidance standard and how it relates to CSR, and find ISO 26000 training.

Benefits of corporate social responsibility

Smart business decisions are not just a matter of counting short-term dollars and cents. Wise decision makers consider the future impact of today’s choices – on people, on the community, and on the opinions of customers.

While business results, investment, free enterprise, and other traditional economic forces continue to drive industry, organizations’ reputations and their ability to compete effectively around the world depend on them integrating social responsibility efforts into decision making and performance improvement.

How ASQ is involved

ASQ was awarded the administration of the U.S. Technical Advisory Group (TAG) on Social Responsibility by the American National Standards Institute (ANSI). This TAG is the U.S. member of an international group that developed ISO 26000, an International Standard on social responsibility.

ASQ’s involvement in ISO 26000 was a direct extension of its existing leadership role in standards development. Contact ASQ’s standards team if you would like information about opportunities related to the future development of the ISO 26000 standard.

ASQ’s commitment to SR

ASQ’s mission is “to increase the use and impact of quality in response to the diverse needs of the world.” Increasingly, accountability and social responsibility are the expectation of consumers around the globe. To help meet the emerging needs for a sophisticated SR approach, ASQ is committed to delivering the following:

  • Providing a contemporary view and understanding of quality
  • Identifying new career paths for quality professionals
  • Providing methodology to enhance SR professionals’ efforts
  • Growing the community of quality stakeholders through SR practitioners
  • Helping to communicate the value of SR

To provide tools for increasing SR awareness, ASQ subject matter experts created a communication kit consisting of a recorded Webinar, presentation slides with detailed speaker notes, a bibliography of resources, and more. Anyone can use the kit to host a meeting or hold a discussion focused on the value of SR and making a clear, beneficial connection between quality and SR.

Read more about the integration of quality and social responsibility for business success:

social responsibility for business success

Seeking Sustainable Success (PDF)

Embracing quality as essential to best practices can enhance efforts to promote mission fulfillment, socially responsible profitability, and economic growth that contributes to global competitiveness.

social responsibility for business success

Integrating SR With Business Strategy: A Guide for Quality Professional

This guide introduces a step-by-step approach for applying quality skills to the SR needs of organizations. It defines integrated SR, provides talking points and case studies, and maps out a process for using quality to integrate SR into organizational strategy and daily operations.

Read the flipbook version, or download a PDF.

 

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