Quality from Scratch: A Model for Small Business (PDF, 132 KB) A methodology based on the Baldrige criteria can help small-business leaders successfully segment their processes into measurable and stable components.
Software Process Improvements in a Very Small Company (PDF, 93 KB) A generic method based on quality function deployment can be used by small software development companies to devise their own software process improvement strategies.
How Small Business Designs World-Class HR Systems (PDF, 145 KB) Baldrige criteria and performance excellence enabled a small, regional fast-food chain to focus on meeting and exceeding customer needs and to achieve outstanding business results.