Learn About Quality

Quality Tools A to Z

Explore the tools that can help you identify causes, understand processes, collect and analyze data, generate ideas, keep projects on track, and make informed decisions for all of your continuous improvement activities.

A

B

Balanced scorecard
Benchmarking
Box and whisker plot
Box and whisker plot template
(Excel, 64 KB)
Brainstorming

C

Cause-and-effect/Ishikawa/fishbone diagram
Cause-and-effect/Ishikawa/fishbone diagram template
(Excel, 39 KB)
Cause analysis tools
Check sheet
Check sheet template
(Excel, 37 KB)
Control chart
Control chart template
(Excel, 1.08 MB)
Critical incident

D

Data collection and analysis tools
Decision matrix
Design of experiments (DOE)
Design of experiments (DOE) template
(Excel, 104 KB)

E

Evaluation and decision-making tools

F

Failure mode effects analysis (FMEA)
Failure mode effects analysis (FMEA) template
(Excel, 31 KB)
Fishbone/Ishikawa/cause-and-effect diagram
Fishbone/Ishikawa/cause-and-effect diagram template
(Excel, 39 KB)
Five S (5S)
Five whys and five hows
Flowchart
Flowchart template
(Excel, 57 KB)
Force field analysis

G

Gage repeatability
Gantt chart
Gantt chart template
(Excel, 56 KB)

H

Histogram
Histogram template
(Excel, 75 KB)
House of quality

I

K

Kano model

M

N

P

Q

Quality function deployment (QFD)

R

Relations diagram
Relations diagram checklist
(DOC, 140 KB)
Relations diagram template
(DOC, 49 KB)
Relations diagram instructions
(PDF, 65 KB)

S

Scatter diagram
Scatter diagram template
(Excel, 117 KB)
Seven basic quality tools
Seven new management and planning tools
SIPOC+CM diagram
SMART matrix
Spaghetti diagram
Stratification
Stratification template
(Excel, 78 KB)
Success and effect diagram
Survey

T

Tree diagram

V

Not finding the tool you’re looking for?

• View the Service Quality Division’s collection of more than 100 tools created for the Service Quality Body of Knowledge effort.
• See templates submitted by members to the Six Sigma Forum tools exchange.
• Search the online glossary .
• Submit a quality tool you’d like to see included in this list.

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