Department of Defense Tools Help Hospital Foster a Culture of Patient Safety (PDF, 536 KB)
Abington Memorial Hospital created a culture of patient safety and improved communication among staff using the TeamSTEPPS™ program. Created by the Department of Defense and the Agency for Healthcare Research and Quality, TeamSTEPPS™ is a teamwork system based on lessons learned from “high reliability organizations,” such as military operations, aviation, and community emergency response services.
Building a Culture of Quality (PDF, 248 KB) As Jeff Balaban established a quality assurance program in the information technology department at Southern California Edison, he was also building a culture of quality. August 2010.
CQPA Certification Provides Competitive Edge for New Grads (PDF, 289 KB) Brigham Young University statistics and quality science majors who earned the Certified Quality Process Analyst (CQPA) certification quickly found internships and full-time employment. February 2010.
At Genzyme, Training and Documentation Take Center Stage (PDF, 145 KB) Genzyme Corporation’s associate director of training and documentation relies on best practices sharing, knowledge mapping, and networking to help accomplish his primary job-related responsibilities: communicate, analyze, and act. The skills he developed as a quality auditor and the knowledge he gained from the certification process have remained applicable to the world of training and documentation. May 2008.
Developing a New Kind of Certification (PDF, 111 KB) While most certifications are geared toward quality practitioners, CQIA certification is intended for those outside the traditional quality arena, such as critical care nurses, accountants, and customer service representatives.
Why Quality Careers Are Still Important The role of the quality professional has changed in the last decade: quality has become every employee’s responsibility and has expanded to include thinking processes and interactions within an organization.
ASQ Certification Program Gains Wider Recognition (PDF, 404 KB) The certification exam development process begins with a job analysis survey that is conducted every five years to identify the skills and knowledge areas used in the field.