Use your computer or MP3 player to listen as quality expert Paul Palmes, Quality Assurance Director of Northern Pipe Products Inc., introduces the PDCA cycle and explains the benefits of its application toward continuous improvement.
(To find out more about Paul Palmes, please visit his Web site.)
PDCA, Part One (MP3, 8.1 MB, 20:07)
The first part of this series introduces the PDCA methodology as a continuous improvement tool.
PDCA, Part Two (MP3, 5.0 MB, 11:28)
Part two of this series addresses the application of PDCA in an organization.