Quality Basics Simplify Complex Engineering Document Management Challenge (PDF, 257 KB) Quality tools such as process mapping, fishbone analysis, and simulations helped a utility company transfer the management of 750,000 documents from more than 150 different facilities to a centralized location, resulting in annual savings of more than $1 million. April 2010
Effective Strategic Planning (PDF, 134 KB) By focusing on process, measurement and accountability, organizations can improve the chances that their strategic change efforts will succeed.
The Power of Process Management (PDF, 90 KB) A case study demonstrates how one company is using process management to embed quality into the culture of the company, to run its business, to optimize systems and to reach its goals.
Business Process Orientation: Do You Have It? (PDF, 99 KB) Process orientation and process re-engineering help companies review their assumptions and use information to develop customer-focused business strategies.