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Process View of Work

Books

Root Cause Analysis and Improvement in the Healthcare Sector - Bj�rn Andersen, Tom Fagerhaug, and Marti Beltz (2010)
Complex Service Delivery Processes - Harvey, Jean (13-Dec-10)
Complex Service Delivery Processes - Harvey, Jean (07-Dec-10)
On the Mend - Toussaint, John, MD; Gerard, Roger A., Ph.D. (26-Oct-10)
An Introduction to Green Process Management - Windsor, Sam (25-Aug-10)
An Introduction to Green Process Management - Windsor, Sam (24-Aug-10)

Articles

Management Participation Drives Major Quality Improvement - McDonald, Jack; (AQP Fall Forum Proceedings )

Office Knowledge - Work Performance Improvement Through Operation Function Analysis - Bumbarger, Bruce; (AQP Fall Forum Proceedings )

Integrating Statistical Process Control into Manufacturing and Service Industries: A State of the Art Review - Khan, Sharafat; (AQP Fall Forum Proceedings )

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