Quality Basics Simplify Complex Engineering Document Management Challenge (PDF, 257 KB) Quality tools such as process mapping, fishbone analysis, and simulations helped a utility company transfer the management of 750,000 documents from more than 150 different facilities to a centralized location, resulting in annual savings of more than $1 million.April 2010
Healthcare-Focused Error Proofing: Principles and Solution Directions for Reducing Human Errors (PDF, 151 KB) A simple methodology will help you systematically generate, evaluate and select workable solutions to prevent healthcare-related errors and ensure patient safety more effectively and efficiently.
In Need of Good Sleuths (PDF, 55 KB) Quality auditors can help better serve the laboratory's patient population.
FMEA vs. FRACAS vs. RCA (PDF, 93 KB) A discussion of failure mode effects analysis (FMEA), failure reporting and corrective action system (FRACAS), and root cause analysis (RCA), with emphasis on the perspective of the hospital worker.
Using the Cumulative Line How a Pareto chart can help you track the progress of your corrective efforts.
Is There a Relationship Here? How a scatter diagram can help you determine if there's a correlation between two variables.
Tools@Work: More New Twists on Traditional Quality Tools and Techniques (PDF, 106 KB) Tips for using Ishikawa diagrams and Pareto charts in non-traditional applications.