It's All About Improving Performance (PDF, 84 KB) Giving teams expanded problem-solving and decision making skills allows organizations to more quickly respond to -- and profit from -- changes in the marketplace. A step-by-step process tells how teams can improve their performance.
Too Many Types of Quality Problems (PDF, 75 KB) Practitioners who are unaware of useful problem categories are prone to knee-jerk responses. The solution is to learn to categorize problems in solution-relevant ways.
From Continuous Improvement to Continuous Innovation, and Subsequent Discussions (PDF, 95 KB) The experience of leading firms in the high tech sector points to some new ways to think about continuous improvement. These include focusing on “surfacing” and learning from error.