Organization-Wide Approaches

Malcolm Baldrige National Quality Award

Here's how you can apply the seven criteria for the Baldrige Award to your organization's daily operations.

ISO 9000 and Other Standards

Ways to harness ISO 9000 to achieve the base level of quality management or a quality system, and how other standards address the needs of specific industries.

Six Sigma

Use the Six Sigma philosophy to drive customer satisfaction and bottom-line results by reducing variation and waste.

Balanced Scorecard

View your organization from four different perspectives – financial, customer, business process and learning and growth.

Lean

The fine art of eliminating non-value adding activities and waste from your processes and products.

Benchmarking

How to harness the process of searching for industry leaders and their best practices: Find out what makes them work and implement those practices to make your organization an industry leader.

Total Quality Management

How all members of an organization can participate in improving processes, products, services and the culture in which your people work.

Quality Function Deployment (QFD)

Use QFD to determine what you need to accomplish to satisfy or even delight your customers.

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Organization-Wide Approaches