Driving Higher Workplace Performance: Using Analytics, Dashboard Metrics, and Soft Skills to Improve Results (PDF, 211 KB) When assigned the task of improving warehouse performance for a Western Canadian industrial distribution center, a Lean Six Sigma Black Belt discovered the differences between “human” and “automated” business processes. February 2009.
Statistics Roundtable: Metrics for Uncertainty (PDF, 45 KB) A look at probability, evidence and a seldom-used additive metric.
Measure for Measure: By Their Measures Shall Ye Know Them Measurements are so commonplace and universal they sometimes seem to be part of the air. They’re so usual, they’re not noticed. Still, they play a profound role in our lives and the way we behave.
Measures of Software System Difficulty (PDF, 154 KB) Predicting and monitoring quality early in the software development life cycle can help provide initial estimates of software product quality.