Healthcare Provider Formalizes Improvement Framework, Captures State Honors (PDF, 720 KB)
ChildServe adopted the Baldrige/IRPE (Iowa Recognition for Performance Excellence) framework to structure its process improvement journey, earning a bronze-level IRPE award in 2010 with its first application.
August 2011
Solid Commitment to People Is Main Ingredient for Texas Restaurant Excellence (PDF, 275 KB) In 2010, K&N Management became the second food service recipient of the Malcolm Baldrige National Quality Award and the first restaurant group ever to receive the Texas Award for Performance Excellence. March 2011
Taking Process Improvement Beyond the Quality Department(PDF, 326 KB) Since adopting the Baldrige criteria as a framework for process improvement in 2005, Genesis Health System has earned two statewide bronze-level performance excellence awards and one silver award. June 2010
ISU’s Facilities Planning and Management Organization Uses State Award as Guidepost on Quality Journey (PDF, 178 KB) The facilities planning and management operation at Iowa State University is one of only three organizations in the past 10 years to earn the Baldrige-based Iowa Recognition for Performance Excellence gold award. April 2010.
Former Baldrige Recipient Rekindles Its Quality Fire (PDF, 256 KB) Since Community Consolidated School District 15 in suburban Chicago received the Baldrige award in 2003, front-line staff members have continued the improvement effort by relying on quality tools such as the plan, do, study, act model. August 2009.
Taking a Snapshot in Time: Pewaukee School District’s Approach to Baldrige-Based Award Program (PDF, 101 KB) The Pewaukee School District became the first K-12 district to receive a Mastery level award in the Baldrige-based Wisconsin Forward Award (WFA) program. Pewaukee’s continuous improvement activities extend beyond student learning to all corners of operations. August 2008.
Wisconsin School District Captures State Quality Awards by Collaborating for Continuous Improvement (PDF, 82 KB) In 2004, Viking Elementary School in the Holmen School District became the first K-12 applicant for the Baldrige-based Wisconsin Forward Award, earning a Proficiency level award. One year later, Holmen Middle School captured a Wisconsin Forward Award at the Commitment level. The district’s continuous improvement effort emphasizes the plan, do, study, act (PDSA) cycle and teacher collaboration. August 2008.
Iredell-Statesville School District: Using Baldrige to Improve Teaching and Learning (PDF, 282 KB) Iredell-Statesville School District shows how a sustained effort to use the plan, do, study, act (PDSA) method and the Baldrige framework can bring results like improved reading scores and SAT scores. May 2008.
St. Luke’s Hospital Breaks Out of the Pack to Improve Patient and Physician Satisfaction (PDF, 238 KB) Since implementing its Baldrige-based “breaking out of the pack” strategy, St. Luke’s Hospital has improved patient satisfaction scores from the 49th to the 90th percentile. The hospital was named a Press Ganey Success Story recipient in 2007 and a Silver Award winner in the Iowa Recognition for Performance Excellence program. March 2008.
Growing Indiana School District Stretches for Improvement Using Baldrige Model (PDF, 176 KB) With test scores rising and new schools opening, the Westfield Washington School District, an ASQ institutional member, decided the time was right to take on greater challenges and reach for higher levels of continuous quality improvement. The district submitted its first application for the Malcolm Baldrige National Quality Award in spring 2007. October 2007.
Maryland Not-for-Profit’s Process Improvements Lead to Award-Winning Success (PDF, 403 KB)
Since entering its first state quality award program in 2002, Chimes has received five awards in Maryland and Delaware.
June 2007.
Iowa School District Charts the Path for Continuous Improvement Journey (PDF, 220 KB)
Introduced in 2006, the Cedar Rapids Community School District's continuous improvement initiative uses the Malcolm Baldrige Criteria for Performance Excellence framework. Although it's early in the journey, the district has already earned a bronze award in the Iowa Recognition for Performance Excellence awards program.
May 2007.
Shifting Quality Into High Gear (PDF, 201 KB)
Dallas area Lexus dealership’s close attention to small details keeps customers and employees happy. The results have been so great, they plan to reapply for a Baldrige in five years.
Quality Progress, September 2006.
Validating Key Results Linkages in the Baldrige Performance Excellence Model (PDF, 239 KB)
Empirical research on the Malcolm Baldrige National Quality Award Criteria for Performance Excellence supports anecdotal evidence of the relationship between external results and internal performance metrics.
10 Steps to a Baldrige Award Application (PDF, 92 KB)
Writing a Baldrige application is a valuable self-assessment benchmark process and a relatively inexpensive way to gain valuable feedback.
Baldrige Assessment and Organizational Learning: The Need for Change Management (PDF, 105 KB)
Although use of the Malcolm Baldrige Award Criteria for Performance Excellence as a basis for self-assessment is widespread and typically results in improvements to the managerial process, the criteria do not explicitly address how the organization should manage such a change.