Quality Management Systems (QMS) & ISO 9001 - Case Studies

Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. The following case studies offer a look at the difference ISO 9001 can make for organizations in terms of process performance, customer satisfaction, and the bottom line. 

Please note: These quality management system case studies are provided as examples of how companies have improved using ISO 9001. None of these case studies used the most recent version of the standard, ISO 9001:2015, which was released in September 2015.

Quality management system case studies featuring ISO 9001

QP- To All Corners of Kenya

To All Corners of Kenya

Learn about a project that used an ISO 9001 approach to solidify the supply chain that provides life-saving drugs to Kenyans living with HIV/AIDS. 

Metrics

Imaging Core Lab Takes Quality Beyond Regulatory Requirements with ISO 9001 (PDF)

Learn how Medical Metrics Inc. implemented an integrated management system, adding ISO 9001 to a quality management system that had been structured to meet FDA regulations.  

Geometrica Builds

Geometrica Builds ISO 9001 QMS on Wiki

A manufacturer of domes and free-style structures attributes its fast track to ISO 9001:2008 certification to its use of a wiki to document its quality management system.

Metrics

Eradicating Inconsistency

See how Orkin’s internal audit process fosters more reliable service and reduces customer churn.

Adopting ISO 9001

U.S. Air Force Earns High-Flying Results with Quality Management Specifications for Suppliers (PDF)

Adopting ISO 9001 compliance as a sourcing criterion in supplier selection and requiring suppliers’ quality management representatives to become ASQ Certified Quality Auditors have saved the Air Force millions of dollars.

School District

Nevada School District Saves Millions Through Process Management (PDF)

Clark County School District, the largest school district in America to be ISO 9001:2000 certified, accommodated a rapidly expanding student population while achieving $174 million in cost avoidance and cost savings over 10 years.

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