Author: Paul Palmes, Quality Assurance Director of Northern Pipe Products Inc.
Use your computer or your MP3 player to listen as quality expert Paul Palmes tells the story of the Eight Management Principles.
(To
find
out
more
about
Paul
Palmes,
please
go
to
his
Web
site.)
What
is
Quality?
(MP3,
9.7
MB,
16:20)
It’s
amazing
how
many
definitions
of
quality
are
founded
on
personal
perspectives.
That’s
why
12
people
will
have
a
dozen
different
answers
to
the
question,
“What
is
quality?”
This
first
program
is
important
because
it’s
essential
that
a
single,
unified
definition
guides
the
discussion
from
this
point
onward.
Quality
is:
1)
Knowing
exactly
what
your
customer
wants.
2)
Providing
more
than
expected.
3)
Doing
so
in
the
most
efficient
and
effective
manner
possible.
The
Eight
Management
Principles
(MP3,
5.6
MB,
13:55)
The
elements
discussed
in
this
program
build
off
those
examined
in
the
opening
program.
To
build
a
quality,
enduring
organization
takes
patience,
direction
and
eagerly
involved
people.
This
program
examines
the
first
four
of
the
Eight
Management
Principles
found
in
the
ISO
9000:2000
standard.
The
Eight
Management
Principles,
Part
2
(MP3,
9.7
MB,
24:14)
The
remaining
elements
of
the
Eight
Management
Principles
complete
a
“customer-focused”
cycle
that
ultimately
extends
through
the
organization,
linking
suppliers
and
customers
in
a
mutually
beneficial
relationship.
Introduction to ISO 9000 (MP3, 9.1MB, 22:40)
This program launches a two-part series about the international ISO quality management standard.
Introduction to ISO 9000 - Part Two (MP3, 6.3 MB, 15:43)
This program is a follow up to the initial “Introduction to ISO” and summarizes the overall intent and structure of the 9001 Standard.