What is ISO 19011:2011 (ASQ/ANSI/ISO 19011:2011)?

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ISO 19011 is the standard that sets forth guidelines for auditing management systems. The standard contains guidance on managing an audit program, the principles of auditing, and the evaluation of individuals responsible for managing the audit programs. An audit program consists of the arrangements made to complete all of the individual audits needed to achieve a specific purpose.

ISO 19011:2011 provides valuable information on how to improve an audit program systematically, just as other departments in an organization are expected to improve. One aspect of such improvement is continuously ensuring the audit program objectives are in line with the management system policies and objectives. Organizations, in pushing for auditing improvements, should consider the needs of customers and other interested parties.

An area of increasing importance in auditing management systems and business in general is the concept of risk. As of the 2011 edition, risk has been integrated throughout the audit program management section of the ISO 19011:2011 standard.


Who can use ISO 19011:2011?

If your organization conducts internal or external audits of management systems, or if you manage an audit program, then ISO 19011 and the ANS version apply to you.

Anyone involved in audits or audit programs can use ISO 19011. More specifically, ISO 19011 is for people in charge of managing an audit program and evaluating individuals involved in the audit programs and audits. Anyone who has been tasked with improving an audit program will find ISO 19011:2011 of value.

ISO 19011:2011 facts

  • When the United States adopts its version of a standard, it is referred to as an American National Standard (ANS) and is the equivalent of an international standard.
  • The ANS version may or may not make changes to the international (ISO) version of the standard. In the case of ISO 19011, it is considered an identical adoption. The only notable change in the ANS is the addition of a forward that includes discussion of the U.S. position on ISO 19011:2011.
  • ASQ/ANSI/ISO19011 is available in both print and digital formats.
  • Special pricing is available for ASQ members.

Get started with ISO 19011:2011

The pricing of ISO 19011 international standard is $200. However, ASQ members receive 20% off special member pricing when purchasing the ANS.

What does ISO 19011:2011 accomplish?

ISO 19011 offers guidance on every step of auditing a management system or audit program, including:

  • Defining program objectives
    • Ensuring you understand the specific objectives you hope to achieve
    • Making audit arrangements
    • Assigning roles and responsibilities
    • Defining number, scope, location, and duration of audits
    • Determining criteria and specific checklists
    • Establishing review procedures
  • Completing the audits needed
    • Planning and reviewing internal documents
    • Collecting and verifying audit evidence
    • Generating findings and preparing reports
    • Communicating findings
  • Reviewing the results and process
    • Assessing results and trends
    • Conforming with audit program procedures
    • Evolving needs and expectations of interested parties
    • Analyzing audit program records
    • Examining effectiveness of the measures to address risks
    • Ensuring confidentiality and information security

    Why did you look up ISO 19011:2011?

    Please let us know what resources your organization needs to support its ISO 19011 efforts. If you would like a reply, please include an email address.


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