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Customer Satisfaction
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Books
- Superior Customer Satisfaction and Loyalty - Goldstein, Sheldon D. (2009)
- The Customer Advocate and The Customer Saboteur - Lowenstein, Michael W. (13-Jul-11)
- Establishing a Culture of Patient Safety - Pauley, Judith Ann; Pauley, Joseph F. (07-Jul-11)
- Establishing a Culture of Patient Safety - Pauley, Judith Ann; Pauley, Joseph F. (07-Jul-11)
- The Customer Advocate and The Customer Saboteur - Lowenstein, Michael W. (08-Jun-11)
- Strategic Customer Service - Goodman, John A. (29-Sep-09)
- Superior Customer Satisfaction and Loyalty - Goldstein, Sheldon D. (01-Sep-09)
- Beyond the Ultimate Question - Hayes, Bob E. (13-Aug-09)
- Beyond the Ultimate Question - Hayes, Bob E. (06-Jul-09)
- The New Gold Standard - Michelli, Joseph A. (25-Jul-08)
- Measuring Customer Satisfaction and Loyalty, Third Edition - Hayes, Bob E. (18-Jul-08)
- Measuring Customer Satisfaction and Loyalty, Third Edition - Hayes, Bob E. (08-Jul-08)
- The Satisfied Customer - Fornell, Claes (16-Nov-07)
- Managing the Customer Experience - Wilburn, Morris (12-Oct-06)
- Managing the Customer Experience - Wilburn, Morris (12-Oct-06)
- Strategic Six Sigma for Champions - Reidenbach, R. Eric; Goeke, Reginald W. (17-Feb-06)
- Competing for Customers and Winning with Value - Reidenbach, R. Eric ; Goeke, Reginald W. (16-Nov-05)
- Competing for Customers and Winning with Value - Reidenbach, R. Eric; Goeke, Reginald W. (16-Nov-05)
- Everyday Excellence - Shearer, Clive (19-Aug-05)
- Value-Driven Channel Strategy - Reidenbach, R. Eric; Goeke, Reginald W. (15-Apr-05)
- Value-Driven Channel Strategy - Reidenbach, R. Eric; Goeke, Reginald W. (15-Apr-05)
- Customer Satisfaction Research Management - Allen, Derek (06-Jan-04)
- Customer Satisfaction Research Management - Allen, Derek (06-Jan-04)
- Developing New Services - Fisher, Caroline; Schutta, James (31-Jan-03)
- The Customer Care and Contact Center Handbook - Schultz, Garry (05-Aug-02)
- Linking Customer and Employee Satisfaction to the Bottom Line - Allen, Derek; Wilburn, Morris (20-Dec-01)
- Linking Customer and Employee Satisfaction to the Bottom Line - Allen, Derek; Wilburn, Morris (20-Dec-01)
- Customer Satisfaction Measurement Simplified - Vavra, Terry G. (12-Jan-01)
- Customer Centered Six Sigma - Hoisington, Steven; Naumann, Earl (27-Jul-00)
- Customer Centered Six Sigma - Hoisington, Steven; Naumann, Earl (27-Jul-00)
- Improving Your Measurement of Customer Satisfaction - Vavra, Terry G. (08-Apr-99)
- Online Customer Care - Cusack, Michael (08-Apr-99)
- Creating a Customer-Centered Culture - Lawton, Robin L. (08-Apr-99)
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