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Customer Satisfaction
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Articles
- Taking the Wheel - Goodman, John (01-Feb-12)
- Challenges With Churn - Cuenco, Michael; Shi, Crystal; Padmanabhan, Balaji; Hevner, Alan (29-Nov-11)
- Fact or Fiction: Building Personas Helps Capture Voice of the Customer Insight - Murdock, Frank (29-Nov-11)
- Consumer Decision-Making Strategies and Use of Hospital Quality Measures - Marquard, Jenna; Duffey, Noah; Lin, Qi Ming; (01-Oct-11)
- The Effect of the Work and Physical Environment on Hospital Nurses' Perceptions and Attitudes: Service Quality and Commitment - Janakiraman, Ramkumar; Parish, Janet Turner; Berry, Leonard L.; (01-Oct-11)
- Consumer Perceptions of Product Quality Revisited: Made in China - Schniederjans, Marc J.; Cao, Qing; Schniederjans, Dara; Ching Gu, Vicky; (08-Jul-11)
- Statistics Roundtable: Complaint Department - Hare, Lynne B. (01-Jul-11)
- Quantifying Supply Chain Trade-Offs Using Six Sigma, Simulation, and Designed Experiments to Develop a Flexible Distribution Network - Kumar, Sameer; McCreary, Marietsa L.; Nottestad, Daniel A. (27-Apr-11)
- Career Corner: The Missing Links - Lindborg, Henry J. (01-Apr-11)
- Lessons in Loyalty - Hayes, Bob E. (01-Mar-11)
- Making the Connection - Smith, Larry R.; Antony, Jiju (01-Feb-11)
- The Right Kind of Buzz - Goodman, John (01-Feb-11)
- One Good Idea: TREAT Your Customers - Sedlock, Ron (01-Dec-10)
- Effects of Physicians’ Feelings of Empowerment & Service Quality Perceptions on Hospital Recommendations - Snipes, Robin L.; Loughman, Thomas; Fleck, Robert A. (01-Oct-10)
- On the Mark - Adrian, Nicole (01-Jul-10)
- Back to Basics: Rapid Response - Smith, Janet Bautista (01-Jul-10)
- Discussion Warranted - Kleyner, Andre (01-May-10)
- Power to the People - Seibert, Jerry H.; Schiemann, William A. (01-Apr-10)
- Where to Start - Hayes, Bob E.; Goodden, Randall; Atkinson, Ron; Murdock, Frank; Smith, Don (01-Apr-10)
- Is a Third Party Causing Problems for You and Your Customers? - Lambert Bauman, Amelia (01-Mar-10)
- In It for the Long Haul - Edmund, Mark (01-Feb-10)
- 3.4 per Million: Rediscovering True North - Carnell, Mike (01-Feb-10)
- Safe Landing - Jeppsen, Bryan (01-Feb-10)
- High Priority - Caruso, Bob; Hamilton, Marc (01-Feb-10)
- Back to Basics: Customer Delight - Curtis, Harold (01-Jan-10)
- Control Charts for Skewed and Left-Censored Data that Approximately Control the Family Type I Error - Brill, Robert V.; Bzik, Thomas J. (01-Nov-09)
- Who Are We Serving Really? A Look at the "Customer" of the Federal Government - Mikel-Brumfield, Nicole (01-Oct-09)
- The Right Move - Barcellos, Paulo; Mueller, Antony (01-Aug-09)
- New Frontiers - Kenett, Ron; Salini, Silvia (01-Aug-09)
- Perfect Match - Franchetti, Matthew; Bedal, Kyle (01-Aug-09)
- Using ASQ’s Knowledge Center to answer common questions: Kano on Customers - Robinson, Christine (01-Jul-09)
- What We Can Learn From a Challenging Economy: Six Business Lessons From the Recession - Graham, John (01-Jul-09)
- Don't Just Talk the Talk - Adrian, Nicole (01-Jul-09)
- Dare to Care - Godyn, Janusz (01-Jul-09)
- Understanding Patient Needs: The Key to Improving Service - Pauley, Judith Ann; Pauley, Joseph F. (18-May-09)
- Predictability of Impending Online Auction Business Failure - A P-Chart Analysis - Finch, Byron J.; Huang, Xiaowen (01-Apr-09)
- Out of Sight ... Out of Mind - Schultz, Bill (01-Feb-09)
- One Good Idea: Chart Smart - Gojanovic, Tony (01-Feb-09)
- Contacts That Count - Daniels, Susan E. (01-Jan-09)
- On the Same Page - Chircop, Jeanne Nickerson (01-Nov-08)
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